I joined a cast full of our brilliant people and some familiar faces to create a video to take viewers on one final journey.
We really have had the time of our lives serving our customers and we want to leave as we entered: by celebrating our people, our passengers, and having fun.
Virgin Trains is the UK’s longest running and top-rated rail franchise in the UK, and it’s all down to our wonderful people. They are the heart of our business and the stars of this video – thank you for everything you have done, day in and day out, for the past 22 years.
When we took over the West Coast route in 1997, it was struggling but we were determined to turn it around. We wanted to disrupt the rail industry and create something different that put the customer experience at our core.
Fast forward 22 years and add some new trains, new track and our incredible team to the mix and Virgin Trains has become renowned for the award-winning way our teams look after our customers. Virgin Trains haven’t stopped innovating or improving – introducing ground-breaking initiatives like automatic delay repay, Beam and Alexa.
I’m proud that Virgin Trains has become one of the best train companies in the UK, if not the world. Drawing on our expertise over the past two decades, we have recently launched Virgin Trains USA and look forward to disrupting the rail industry in the States.
While I am devastated to see Virgin Trains gone from the UK, I’m so proud of everything we have achieved over the past 22 years.